Terms of Use

  • On Demand
    • 1. What on-demand services are provided by Now Player?

      Now Player provides many types of on-demand programming such as drama, entertainment, leisure, kids’ content, news/ info, sports and movies. Please click here for a list of on-demand libraries.

    • 2. When will videos be uploaded to the Now Player website?

      Videos will be uploaded within 24 hours of their TV broadcast.

    • 3. When will videos be removed from Now Player?

      Off-shelf time varies from program to program. Please refer to the corresponding program detail page for the exact off-shelf date.

    • 4. Can I download videos from the Now Player website?

      No, you are not able to download video from the Now Player website.

    • 5. Why am I not able to watch Now Player on-demand while overseas?

      Some videos cannot be watched outside Hong Kong because of licensing issues.

    • 6. How many screens I can watch on with my Now ID simultaneously?

      You could use one Now ID to login Now Player with multiple devices. Each Now ID could watch live or on demand content at the same time on no more than two devices (including phone and tablet) / computer(s). However, only one device can stream Now Video Express programs each time.

  • Channel
    • 1. What live channels can I watch on Now Player?

      Now Player provides many types of live channels such as drama, entertainment, documentaries, kids’ content, news/ info and sports.Please click here for a list of live channels.

    • 2. Why am I not able to watch Now Player’s live channels while overseas?

      Some channels cannot be watched outside Hong Kong because of licensing issues.

    • 3. Will Now Player’s live channels synchronize with those on set top box? Are there any commercials?

      Now Player’s live channels synchronize with those on set top box, though there may be 10 to 20 seconds’ latency from the Now Player website because of network connectivity issues. Commercials do appear on Now Player’s live channels, same as set top box.

    • 4. How many screens I can watch on with my Now ID simultaneously?

      You could use one Now ID to login Now Player with multiple devices. Each Now ID could watch live or on demand content at the same time on no more than two devices (including phone and tablet) / computer(s). However, only one device can stream Now Video Express programs each time.

  • Now TV 4K Content
    • 1. What do I need to do to watch 4K content via the Now Player?

      You need to:

      - Subscribe to the 4K Connection Service (if applicable)

      - Subscribe to 4K content that is supported on Now Player

      - Use a mobile data network or a LAN/Wi-Fi network that meets the minimum bandwidth requirements (25 Mbps) to enjoy an optimal viewing experience

      - Now Player website:

      A PC with a Windows 10 operating system that supports High Efficiency Video Coding (H.265), has an HEVC video extension installed and uses the Microsoft Edge browser (Chromium version) to play the 4K content. Please also use a TV set or computer monitor with 4K display resolution.

      - Now Player app (mobile or tablet):

       - Android: Designated mobile handset with 4K video playback capability. (4K video streaming varies significantly between handset models)

       - iOS: There are no Apple mobile or tablet devices equipped with 4K screen yet, hence the iOS version of mobile app does not support 4K playback on Apple mobile or tablet devices.

      - Cast screen function:

       - Chromecast: Please use a device with Chromecast that supports High Efficiency Video Coding (H.265) to cast the content to a TV set or computer monitor with 4K display resolution.

       - AirPlay: Please use your Apple device to cast the content to a Apple TV 4K or AirPlay-2-compatible 4K TV. Please go to Apple website for more details.

      The stability and quality of video streaming depends on and will be affected by the condition of the devices, the internet bandwidths and internet connection speed, device compatibility and various factors. The quality of the video may change as you watch subject to your network conditions.

    • 2. What is 4K resolution? And what's the difference between 4K Ultra HD and Full HD?

      4K is an overarching term to describe visual resolution technology that offers more pixels than Full HD. 4K resolution is 3,840 x 2,160 and the number of pixels is four times that of Full HD, so picture quality is much better.

  • Multiple User Profile
    • 1. What is the Multiple User Profile function?

      It allows you to keep track of your own “Watchlist”, “History” and “Favorite Channels”. See menus and recommendations personalized for you. One Now TV account serves up to five users. Multiple user profile function is not available to free-viewing users (who have not subscribed to Now TV paid content).

    • 2. How do I create/ edit/ copy a user profile?

      Click the icon at the top after logging into your Now Player account, and follow instructions to create, edit or copy user profile.

    • 3. How many users can I create?

      Up to five users per Now TV account.

    • 4. Can I lock my profile?

      Profile lock is not supported in Multiple User Profile function. But you may use our “Parental lock” to prevent children from watching unauthorized programs containing adult content or specific channels, on-demand and recorded programs.

    • 5. How do I switch between users?

      Click the icon at the top after logging into your Now Player account, and select the relevant user.

    • 6. I am asked to set up my 1st user upon login. Can I choose not to create the first user?

      If you do not create the first user, you will share Watchlist, History & Favorite Channels with family members. You are highly recommended to start your personalized TV experience from the customized Home Screen, user language settings, favorite channel list, program recommendations and resuming program from where you left off.

    • 7. If I do not create a profile now, will I lose all the History, Watchlist and Favorite Channels?

      No. Your History, Watchlist and Favorite Channels will not be removed, even if you do not have a user profile. The system will keep your viewing history and records, until you create your first user. All your viewing history will transfer to your default User profile.

      However, you will share Watchlist, History & Favorite Channels with your family members. You are highly recommended to start your personalized TV experience from the customized Home Screen, user language settings, favorite channel list, program recommendations and resuming program from where you left off.

    • 8. What does the tick [✓] on the Home Screen mean?

      Popular movies and shows from your channel subscriptions will be added to the home screen. You’ll see rows of your subscribed programs marked with a tick [✓]. Watch as much as you’d like.

  • Subscription & Now ID
    • 1. Do I have to pay to watch live channels or on-demand videos on Now Player?

      Users are responsible for any data transmission costs incurred while using Now Player and connecting with Now Player service via the Internet or its website. Certain content is available only to Now TV customers subscribing to certain plans. Users may have to subscribe to the channel/ package and pay a monthly fee to access content:

      On the Now Player, you can enjoy 23 free channels and other on-demand programming, including Now News Channel (ch. 332), Now Sports Prime (ch. 630), Now Sports Highlights, and the first 3 episodes of dramas from Now Chinese Drama. Users simply log in Now Player to watch the contents.

      23 free channels include:

      • Bloomberg Television (ch. 321)

      • Al Jazeera English (ch. 325)

      • NHK WORLD-JAPAN (ch. 328)

      • RT (ch. 329)

      • China Global Television Network (ch. 330

      • Now Direct (ch. 331)

      • Now News Channel (ch. 332) - Includes On Demand - Now News Channe

      • Phoenix InfoNews Channel (ch. 366)

      • Phoenix Hong Kong Channel (ch. 367)

      • ETTV Asia News (ch. 371)

      • CTI Asia Channel (ch. 538)

      • Shenzhen TV (ch. 540)

      • CCTV-1 (ch. 541)

      • CCTV-4 (ch. 542)

      • GBA Satellite TV (ch. 543)

      • CCTV-13 (ch. 545)

      • Phoenix Chinese Channel (ch. 548)

      • OneTV General Channel (ch. 552)

      • Sansha TV (ch. 553)

      • Zhejiang Satellite TV (ch. 555)

      • ABC Australia (ch. 561)

      • Sports Promotional Channel (ch. 600)

      • Now Sports Prime (ch. 630)

      We reserve the right to make changes to the terms of free-viewing contents from time to time.

      • Now TV customers subscribing to designated channel/ content with Now ID connected with a set-top box can watch most of the subscribed content on Now Player.

        Please click here for a list of on-demand libraries.

        Please click here for a list of live channels.

      • Please click here for Now ID registration and connection.

      Please note your access to any program, channel and/ or content at the Now Player website can be terminated anytime without notice.

    • 2. Can I subscribe to TV channels via Now Player?

      Yes, you can subscribe to TV channels via WhatsApp or Live Chat to contact our Online Sales Representative or call our Sales Hotline 2888 0008 (English)/ 2888 1888 (Chinese) (Press "2"). WhatsApp: https://api.whatsapp.com/send?phone=85296133533

    • 3. What is Now ID? What is a Now ID connection?

      Now ID is a login credential used for accessing the Now Player. It can be either your email address (For Now TV set-top box users) or your mobile number (users without Now TV set-top box). All users can apply for a Now ID for free.

      For Now TV set-top box users: Certain content on Now Player requires a Now ID connection. A Now ID connection connects Now ID with a TV decoder, allowing you to enjoy the Now TV service you have subscribed to on Now Player App/Website. Please click here for a Now ID connection (if you already have a Now ID).

      For free-viewing users (who have not subscribed to Now TV paid content) or users without Now TV set-top box: Simply login using your Now ID and enjoy the free contents / your subscribed contents through the Now Player App/Website. Please clickhere for a free Now ID registration: Click "Login / Free Sign Up" and click "Start Watching Free" to sign up for a Now ID.

  • Watch Party
    • 1. Who can enjoy the Watch Party function? Need to login by Now ID?

      Now TV users can access the Watch Party function via their subscribed channels or on-demand programs (including their Now Video Express rentals) by logging in their Now ID.

    • 2. How can I access Watch Party function?

      a.) You can access via the channels or on-demand programs from the Now Player App/Website after logging in. You can then create a party room by clicking on the party button in the top right-hand corner. To invite friends to join, you can get the share link by clicking “+” button. A maximum of 4 users who have subscribed to the same channel or program can join the party each time.

      b.) You can access the Watch Party directly via the shared link from your friends. A maximum of 4 users who have subscribed to the same channel or program can join the party each time.

    • 3. Why can’t my friend join my watch party/room through my shared link?

      a.) It could be because the Watch Party room is full. A maximum of 4 users can join the room each time.

      b.) It could be because your friend has not subscribed to the designated channel or program; users must subscribe to the same channel or program to enjoy the function.

    • 4. On which channel/program does the Watch Party available?

      The Watch Party is available on all live channels and on-demand programs playable on the Now Player Apps/Website.

    • 5. What are the system/device requirements for using Watch Party?

      Watch Party supports the Now Player App installed on iOS or Android devices. You can also access it via the Now Player Website using a Chrome browser.

    • 6. The screen starts to lag, how can I fix it?

      To ensure video/audio quality and stability, please ensure the internet connection to be at least 15Mpbs while using the function.

    • 7. Do I have to pay extra for using the Watch Party?

      This function is free. You can access Watch Party via the Now Player App or the Now Player Website using a Chrome browser.

    • 8. Does the Watch Party support Airplay/Chromecast?

      Currently, Watch Party does not support Airplay/Chromecast.

    • 9. Who is the “Host” in Watch Party?

      By default, the “Host” is the user who creates the Watch Party room and is able to control the video player. There is only one host in the room. If the current host leaves the room, the earliest joiner of the party becomes the new “host” automatically.

    • 10. How can I continue to watch the next episode with my friends in a Watch Party?

      Please select the episode you want from the menu and start another party to watch.

  • Mature Content Lock
    • 1. What is Mature Content Lock? I have a family member under the age of 18. How do I restrict access to adult content?

      Mature Content Lock prevents children from watching unauthorized programs containing adult content. You must not allow any person under 18 years of age to view programs featuring adult content.

      Now Player locks programs containing adult content by default. You can unlock it by entering a Now ID password every time you want to watch such a program. Please secure your Now ID password and do not disclose it to anyone under 18 years of age.

  • Now Video Express
    • 1. What is Now Video Express?

      Now Video Express provides the latest movies from Hollywood, Asian and also world class concerts and operas on a pay-per-view basis. Unlimited viewing within 48 hours (except selected programs) following purchase and viewers can pause, fast forward or rewind a program anytime.

    • 2. How many times can I view a program purchased from Now Video Express?

      You can view the program as many times you like within 48 hours (except selected programs) of purchase.

    • 3. How many program types are provided by Now Video Express?

      Apart from Hollywood and Asian movies, Now Video Express also provides foreign language drama, concerts and opera.

    • 4. Is there a fixed term for purchasing Now Video Express program(s)?

      No.

    • 5. Can I view Now Video Express program(s) on my personal computer, when the program(s) are purchased from the TV portal (with the remote control)?

      You can use your connected personal computer to view your chosen Now Video Express program any time within the 48-hours period by using your Now ID, starting from the time you place an order for the viewing of such a program from the TV portal. For instructions on how to connect your set top box to a personal computer on which you wish to view your Now Video Express program through the use of your Now ID, please clickhere.

    • 6. Can my Now TV set top box be connected to more than one personal computer in order to view the Now Video Express programs purchased?

      No.

    • 7. I am viewing a program purchased from Now Video Express on TV. Can my family members view such a program, or other programs purchased from Now Video Express, through an online computer at the same time?

      Yes, you can view the Now Video Express program on both your online personal computer with Now ID connection # and the TV portal (Ch.106) at the same time.

    • 8. Can I purchase / view Now Video Express program(s) on different mobile devices/computer?

      Yes, you can. You can purchase / view Now Video Express program(s) on a personal computer or mobile devices (including IOS and Android smartphones or tablets) with Now ID connection.

    • 9. Where can I view the purchased Now Video Express program(s)?

      Purchased Now Video Express program(s) are available for viewing on the TV + 1 mobile device^ (Smartphone or Tablet) or 1 personal computer^.

    • 10. Do I need to register my personal computer or mobile devices (smartphones or tablets) when I purchase Now Video Express programs? Do I need to register it every time?

      You need to enter a name for your personal computer or mobile devices for the first time of purchasing the Now Video Express programs. You need to register it for once only.

    • 11. Can I download the purchased program(s) to mobile device?

      No, it only supports streaming service.

    • 12. Can I select different audio to view the program(s) purchased from Now Video Express?

      Yes, you can select any available audio for viewing. (Please note: only some programs provide different audio).

    • 13. Can I choose “Pay Directly”/ “Rent Now” (The transaction amount will be shown on Now TV bill in the following month) to view some Now Video Express programs, even I have sufficient Now Dollars value in my account?

      No, you must use Now Dollars to pay to view Now Video Express programs if you have sufficient unused Now Dollars in your account.

    • 14. I would like to purchase programs from Now Video Express. However, I don’t have sufficient Now Dollars. What should I do?

      If you don’t have sufficient Now Dollars, you could choose “Rent Now” to purchase the programs from Now Video Express. The transaction amount will be shown on Now TV bill in the following month. You may also purchase Now Dollars from the TV portal, Now Player or nowplayer.now.com.

  • Now Dollars (Applicable To Selected Customers)
    • 1. What is Now Dollars?

      Now Dollars can be used to purchase On Demand pay-per-view programs. Customers can use it to purchase Now Video Express (ch 106) programs and AV PPV (ch 900) program(s) for viewing on a prepaid basis, and they can enjoy latest programs at a discounted rate*.

    • 2. How many denominations can Now Dollars be purchased?

      Now Dollars comes in 3 prepaid values: $100, $200 and $300.

    • 3. What is the validity period of Now Dollars?

      $100 Now Dollars is valid for three months.

      $200 Now Dollars is valid for six months.

      $300 Now Dollars is valid for six months.

    • 4. Can I use Now Dollars immediately after its purchase?

      Customers can use Now Dollars immediately after purchasing via the Now TV portal or nowplayer.now.com. Now Dollars is valid for three or six months (depending on its value), starting from the date of purchase. Any unused Now Dollars value will be forfeited after expiry of the validity period.

    • 5. If my Now Dollars expires tomorrow, and I top up Now Dollars today, will there be two different validity periods for my purchased Now Dollars?

      No, Now Dollars has a validity period of three or six months (depending on the Now Dollars value). If you top up your Now Dollars value before the validity period expires, the validity period will be extended for an additional three or six months (depending on the Now Dollars value of your top up), starting from the date of the top up.

    • 6. Can my Now Dollars be refunded if my subscription to Now TV is terminated for whatever reason?

      Your Now Dollars will be forfeited if your subscription to Now TV is terminated for whatever reason.

    • 7. How can I check the expiry date and remaining balance or top up my Now Dollars value?

      Top up Now Dollars via nowplayer.now.com

      Step 1: Select “Settings” and “Now ID”

      Step 2: Log into the website by using your registered Now ID

      Step 3: Back to “Home”, select “Settings” and “Now Dollars”

      Step 4: Select the Now Dollars value

      Step 5: Enter password and confirm

      Step 6: Completed


      Check Now Dollars

      1) To check the Now Dollars balance and expiry date on a personal computer, smart phone or tablet, customers have to connect the personal computer/ smartphone/ tablet to their Now TV set top box and log in with a Now ID. For Now ID registration and information on how to connect the Now TV set top box to a personal computer/ smartphone/ tablet, please click here.

      2) Call us at 1833 888

    • 8. Can I use Now Dollars to settle my Now TV monthly fee?

      No. You cannot exchange Now Dollars for cash, nor use them for anything other than for paying to view On Demand pay-per-view service programs which include programs on Now Video Express (ch 106) and AV PPV (ch 900).

    • 9. How will you charge me if I buy Now Dollars?

      You will be billed for the purchase of Now Dollars in your next Now TV bill, following purchase.

    • 10. How much discount can I get if I use Now Dollars to pay to view Now Video Express programs?

      If you buy Now Dollars, you will be given additional Now Dollars. For example, we will give additional $10 Now Dollars if you buy $100 Now Dollars. This translates into a discount of 10% when you pay to view your programs.

    • 11. Can I choose to pay directly to view On Demand pay-per-view service programs which include programs on Now Video Express (ch 106) and AV PPV (ch 900), even I have sufficient Now Dollars value in my account?

      No, you must use Now Dollars to pay to view On Demand pay-per-view service programs which includes programs on Now Video Express (ch 106) and AV PPV (ch 900), if you have sufficient unused Now Dollars in your account.

    • 12. Apart from the Now TV portal and nowplayer.now.com, are there any other ways to purchase Now Dollars?

      You can purchase Now Dollars via the hotline, retail shops, service centers or a direct salesperson.

    • * For selected program(s) only.

      ^ Must be connected to Now TV set top box with the use of a Now ID.

      # Now ID connection means connecting a Now ID with a TV set top box. This means you can enjoy Now TV service* on a computer or mobile device simultaneously.

  • Keyboard Shortcuts
    • 1. What are the Now Player keyboard shortcuts?

      Double click/ press F: Activate full screen/ exit full screen.

      Press esc: Exit full screen.

      Press backspace: Exit player.

      Press 1/ left arrow: Backward 10 seconds.

      Press 2/ right arrow: Forward 10 seconds.

      Press 4: Backward 30 seconds.

      Press 5: Forward 30 seconds.

      Press 7: Backward 1 minute.

      Press 8: Forward 1 minute.

      Press 3/ space: Stop/play.

      Press 6: Toggle audio channels.

      Press -/ down arrow: Decrease volume.

      Press +/ up arrow: Increase volume.

  • Technical Requirements
    • 1. What are the basic system requirements for Now Player?

      For the best user experience, it is suggested to use the latest version of Google Chrome or Safari on personal computer to access the Now Player website.

The browser you are using is not compatible with the Now Player website. Please click  here  for technical requirements.